by chris | Sep 20, 2012 | Misc
I came up against a universal truth today as I reflected on my entrepreneurial goals and activities. I’ve had business ideas and I have made small attempts to start my business outside of my day job and family responsibilities. But I haven’t succeeded yet because I...
by chris | Aug 10, 2012 | Misc
“What causes customer loyalty?” I recently met a former Panasonic customer service manager and he posed that question to me. I foolishly suggested that customers are loyal to quality products and services so long as they stay within that customer’s acceptable price...
by Boyd Petersen | Nov 25, 2011 | Featured, Misc
Published: Monday, Oct. 24, 2011 8:08 p.m. MDT, By Alan Hall, For the Deseret News Listen to What Customers Tell You Companies tend to focus too much on their product or service, forgetting to listen to what their customers are telling them. The goal for any business...
